隱私政策中文版
隱私政策
隱私政策聲明
深圳前海聯合交易中心有限公司（在本隱私政策聲明中，稱為“交易中心”或“我們”，視適用情況而定）明白根據《中華人民共和國民法典》、《中華人民共和國網絡安全法》、《中華人民共和國個人信息保護法》等法律法規（以下簡稱“個人信息保護相關法律法規”）其在收集、持有、處理、使用及／或轉移個人信息方面的責任。
本隱私政策聲明適用于交易中心網站、交易中心系統、交易中心微信公眾號。本隱私政策聲明如有任何修訂，我們會通過交易中心網站或系統等渠道公布。經更新的版本一經公布即告生效并取代當前版本。如果我們對本隱私政策聲明作出重大變更（例如業務功能變更、個人信息出境情況變更、使用目的變更），我們將以更為顯著的方式（包括但不限于瀏覽頁面特別提示等）通知您。無論我們是否向您發送具體通知，您應不時關注個人信息收集和使用的相關公告、提示信息及協議、規則或其他相關內容的變動。您知悉并確認，如您不同意更新后的內容，應立即停止使用相應服務，并注銷相關的用戶賬號，我們將停止收集您的相關信息。
我們將會根據本隱私政策聲明使用我們不時所收集您的個人信息。
我們定期審閱本隱私政策聲明，例如，加入具體指示、政策及條款。
交易中心網站、交易中心系統及交易中心微信公眾號的用戶為已滿十八周歲的成年人，但是由于技術限制，在某些情況下，我們無法識別用戶的年齡。若您未達到上述年齡要求，請不要使用交易中心網站或系統并輸入您的個人信息。
如對本隱私政策聲明有任何疑問，請通過下文“聯系我們”所載的通訊渠道聯系我們。
收集信息的范圍和方式
- 您主動提供的信息
1. 處理您的申請、訂購及登記使用我們的產品／服務、與此相關的賬戶管理：您（包括當您代表您的公司，以下統稱為“您”）通過交易中心網站或系統注冊賬戶時，您需要向我們提供姓名、性別、證件類型、證件號碼、地址、手機號、郵箱。
經您授權，我們將在合法渠道使用您的姓名、身份證號，查詢您是否列于失信被執行人名單、World-Check名單，如果您不提供上述信息，我們則無法對您的資格、信用進行評估并決定是否提供您所需的服務。
2. 視頻面簽開戶：您可以通過在約定的時間，以雙向視頻方式面簽開戶，驗證您的身份，拍攝您簽署開戶文件及郵寄開戶資料，經交易中心審核無誤后辦理開戶手續的流程。為此，您需要在您的設備中向我們開啟您的攝像頭權限、麥克風權限、相冊權限、文件訪問權限、相機拍照權限、定位權限、藍牙權限、獲取手機狀態權限等，并通過您的設備向我們提供您的人臉、聲音、指紋、影像、地理位置等信息用于驗證您的身份及提供面簽服務。
3. 留言和溝通：您在交易中心網站上向我們留言時，我們會收集您向我們發送的姓名、手機號、電子郵件、企業名稱（選填）、留言內容。
4. 關注交易中心微信公眾號：您關注交易中心微信公眾號時，我們會收集您的微信頭像和昵稱。
5. 履行受監管交易平臺的職能：為了履行交易中心作為交易平臺的日常職能，我們還可根據適用法律或根據交易中心業務規則收集并處理您的姓名、性別、證件類型、證件號碼、地址、手機號、郵箱。
6. 進行研究和統計分析：為了進行數據、財務及商務研究，進行統計分析，從而向您提供更好的服務，我們將使用您的個人信息、設備信息、您瀏覽的頁面和內容、以及其他使用交易中心網站或系統過程中的其他操作。
7. 履行法定義務：我們也可能會根據適用法律或法規或任何對我們有管轄權限的監管機構及／或其代表的要求而收集并處理您的姓名、性別、證件類型、證件號碼、地址、手機號、郵箱、工作資格及就業情況記錄等相關信息（包括之前的勞動情況、相關職位及日期、重大成果、教育背景、所取得的學位或證書、日期及頒發機構及其他相關獎項或成就）。
8. 直接營銷：如您已經給予同意而其后并無撤回，我們也可能會使用您的姓名、郵寄地址、電話號碼和電郵地址，用以向您寄送宣傳資料，就交易中心的金融和資訊服務進行直接營銷活動。
如不希望收到我們的宣傳和直接營銷資料，或不希望收到某類宣傳和直接營銷資料，又或不希望通過某種途徑收到此類材料，請通過下文“聯系我們”所載的通訊渠道聯絡我們。為確保可以迅速處理您的要求，請提供您的全名、電郵地址、登錄名稱及所訂閱產品及／或服務的詳情。
我們如何委托處理、共享、轉移您的個人信息
- 向我們的關聯公司共享作直接營銷
在獲取您同意的前提下，我們會將您的姓名、郵寄地址、電話號碼和電郵地址提供給香港交易及結算所有限公司或其關聯公司（“香港交易所集團”），使其可向您寄送宣傳資料，就其金融和資訊服務進行直接營銷活動。
- 向第三方共享個人信息的情況
為了實現本隱私政策所述的目的，您的個人信息可能會提供給下列各方：
1. 香港交易所集團（在香港或其他地方）。請點擊此處查看香港交易所集團及該等關聯公司的列表及更多詳細信息。
2. 香港交易所集團在香港或其他地方的任何其他成員的行政、電信、電腦、付款、追收欠款、信息處理或其他服務的代理人、承包商或第三方服務提供商；
3. 其他人士（收集信息時會經您單獨同意）；
4. 經您同意前提下，與我們產品與服務相關的第三方（如銀行、倉庫）共享您的個人信息（如姓名、手機號）。請點擊此處查看該等第三方的列表及更多詳細信息。
5. 根據法律法規規定，或按政府主管部門的強制性要求，可能向政府機構、監管機構和執法部門提供您的信息。
為上述目的，您同意將您的個人信息轉移到位于中國大陸境外的一方。
- 為遵守法律與法規而披露您的個人信息。
交易中心及香港交易所集團的其他成員為了遵守適用法律及法規，或遵守法院指令、傳票或其他法定程序（無論于中國或其他地方），或遵從政府機關、執法機構或類似機構（無論位于中國或其他地方）提出的要求，又或履行我們作為受監管的交易平臺的義務，可保留、處理及／或披露您的個人信息。交易中心及香港交易所集團的其他成員或須披露您的個人信息，以履行與您的協議，或保護我們或我們雇員的權利、財產或安全，又或執行或履行管理職能。
- 公司重組
隨著我們持續發展業務，我們可能會重組公司架構或出現控制權易手或業務合并。在這些情況下，在符合法律法規規定的前提下，您的個人信息或會按本隱私政策聲明移交繼續運營我們業務或類似服務的第三方。此等第三方或在中國以外的地方，就此等收購或重組而使用您個人信息的地點也可能不在中國。
我們如何存儲和傳輸您的個人信息
我們將在中國境內的服務器上存儲您的個人信息。我們會在實現處理目的所必需的時間內保存您的個人信息，除非適用法律要求保存更長時間。保存期限屆滿后，您的個人信息將被刪除或匿名化。然而，為了進行全球業務的管理以及提升我們的服務水平，我們會向中國大陸以外的地區傳輸您的個人信息。我們會依法履行必要的程序，并采取必要措施保障接收方達到適用的法律法規要求的保護標準。
我們如何保護您的個人信息
我們會采取一切實際可行方法確保個人信息的安全，以及避免個人信息在未經授權或意外的情況下被訪問、刪除或作其他用途。
但是您仍須注意，由于互聯網的開放性質，我們無法保證絕對的安全性。我們會不斷實施和更新管理、技術及物理安全措施，以確保您的信息免遭未經授權的訪問、遺失、破壞或更改。
您作為個人信息主體享有的權利
- 訪問、更正、刪除個人信息
根據中國相關的法律法規和監管規定，您有權查明我們是否持有您的個人信息、取得該信息的備份、補充、更正任何不準確信息，要求我們通知您其持有信息的種類。
我們將盡一切可能采取適當的技術手段，保證您可以行使上述權利。您可以通過交易中心網站或系統，以書面及郵遞形式等渠道（見以下“聯系我們”）行使上述權利，但法律法規和本隱私政策聲明另有規定的除外。您有責任及時更新您的相關信息。在訪問、更新、更正前述信息時，我們可能會要求您進行身份驗證，以保障賬戶安全。
如您無法自行對您已經提供的個人信息進行更正，請通過下文“聯系我們”所載的任何一個通訊渠道與我們聯系。我們將采取措施為您做出有關更正。
對于您合理的請求，我們原則上不收取費用，但對多次重復、超出合理限度的請求，我們或會因應您訪問信息要求而產生的管理及實際成本而收取合理的費用。
- 可攜帶權
根據中國相關的法律法規和監管規定，您可以要求我們將您的個人信息轉移至您指定的符合國家網信部門規定條件的第三方。
- 注銷賬戶及刪除個人信息
如果您注銷了我們的賬戶或與我們的關系被取消或終止或根據個人信息保護相關法律法規的規定，您可以通過交易中心網站或系統，或以書面及郵遞形式等渠道（見以下“聯系我們”）向我們提出刪除個人信息的請求。我們會隨即在合理情況下盡快刪除或終止處理您的個人信息，但也可按合理需要而保留有關信息，合理的需要包括：信息歸檔；解決實際或潛在的爭議；遵守適用法律法規規定，或按政府主管部門的強制性要求；履行與您的任何協議以及執行或履行我們的法定職能、義務及責任等。
- 撤回同意
根據中國相關的法律法規和監管規定，您有權撤回您的同意。您可以通過關閉我們對您設備的訪問權限，或通過交易中心網站或系統，或以書面及郵遞形式等渠道（見以下“聯系我們”）撤回您的同意。撤回同意后，我們將不再收集和處理您的個人信息，但法律法規和本隱私政策聲明另有規定的除外。
請您注意，您撤回同意，不會影響此前我們基于您的同意而開展的個人信息的收集和處理。
- 限制或拒絕處理您的個人信息
您有權限制或者拒絕他人對您個人信息進行處理，我們將按照適用法律的規定為您提供限制或拒絕的途徑，請根據上述相同方式與我們聯絡。
- 響應您的請求
您請求行使享有的個人信息主體權利或要求我們對我們個人信息處理活動的規則進行解釋說明，可以通過以下“聯系我們”提供的聯系方式向我們提出請求。我們將盡合理的努力及時滿足您的請求，我們將在收到您的請求并完成對您的身份驗證后在適用的法律法規要求的時限內（通常不超過15個工作日內）回復您的請求。
例外情形
按照法律法規要求，如涉及以下情形我們將可能無法響應您提出的訪問、更正、刪除、注銷、撤回同意等的請求：
1. 與國家安全、國防安全相關的；
2. 與公共安全、公共衛生、重大公共利益相關的；
3. 與犯罪偵查、起訴、審判和判決執行等相關的；
4. 有充分證據表明您存在主觀惡意或濫用權利的；
5. 響應您的請求將導致您或其他個人、組織的合法權益受到嚴重損害的；
6. 涉及交易中心商業秘密的；及
7. 法律法規規定的其他情形。
我們通過自動化技術獲取的您的信息
（1）我們如何使用cookies
您通過交易中心網站或系統訪問或使用我們的信息或服務時，應當留意到網站或系統使用cookies。Cookies指儲存在您瀏覽器內的數據文件。您訪問交易中心網站或系統時，網站或系統即在您瀏覽器內自動安裝并使用cookies。交易中心網站或系統使用兩種cookies：
- Session Cookies：一種只在您瀏覽交易中心網站或系統期間留存于瀏覽器內的短暫性質cookies，用處在取得并儲存配置信息及管理網站或系統，包括“攜帶”信息以隨您瀏覽網站或系統的不同網頁，譬如以免您每到一個網頁均要重新輸入信息。Session cookies也會用來編制關于交易中心使用情況的匿名統計資料。
- Persistent Cookies：一種留存于瀏覽器內較長時間的cookies，用以編制關于交易中心網站或系統使用情況的匿名統計資料，或追蹤和記錄用戶的偏好。
交易中心網站或系統所用的cookies不包含個人信息。您可以更改瀏覽器或網路安全軟件中的設置，拒絕接受瀏覽器內的cookies。不過，這樣或會令您不能使用或啟動交易中心網站或系統中的某些功能。
（2）為了向您提供我們的產品和服務，我們還可能通過cookies、web beacon或其他方式在您使用交易中心網站或系統時自動收集下列信息：
1. 設備或軟件信息，例如您的設備型號、操作系統、所用的版本和設備識別碼、網頁瀏覽器或用于訪問我們服務的其他程序所提供的配置信息、您的IP地址、接入網絡的方式、類型和狀態、網絡質量數據、操作日志、服務日志。
2. 在使用我們服務時搜索或瀏覽的信息，例如您使用的網頁搜索詞語、訪問的社交媒體頁面url地址，以及您在使用我們服務時瀏覽或要求提供的其他信息和內容詳情。
3. 有關您曾使用的移動應用程序（APP）和其他軟件的信息，以及您曾經使用該等移動應用程序和軟件的信息。
4. 在使用我們的開戶視頻面簽服務時，我們需要調用您的設備的相關權限，包括：攝像頭權限、麥克風權限、相冊權限、文件訪問權限、相機拍照權限、定位權限、藍牙權限、獲取手機狀態權限等，并通過您的設備向我們提供您的人臉、聲音、指紋、影像、地理位置等信息用于驗證您的身份及提供面簽服務。
請注意：如您不向我們提供個人信息（或有關您代理人的個人信息）或同意開啟相關功能的訪問權限，我們可能無法提供您要求的信息、產品或服務。
（3） 第三方代碼、插件
為了向您提供更好的服務，我們可能會通過第三方代碼或SDK來收集您的個人信息，以幫助我們為您提供更加全面的服務。我們將在過程中盡力控制和保護對您個人信息的收集。關于我們使用的第三方代碼的類型，以及該等第三方代碼所收集的數據，請見我們相應服務的SDK信息列表：
| 渠道 | SDK名稱 | 功能 | 信息類型 | 隱私政策鏈接 | SDK提供者 | 是否出境 |
| CTCS | netsignapi.jar, ISFJ_v2_0_139_16_BAISC_JDK15.jar, openBasicSDK-1.1.1.jar | 注冊 | 個人信息（姓名、手機號） | https://aapw.nbcb.com.cn... | 寧波銀行 | 否 |
聯系我們
郵寄地址：
中國廣東省深圳市
前海深港合作區
南山街道樞紐大街66號前海周大福金融大廈（一期）801-05
深圳前海聯合交易中心有限公司法務合規風控部
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[English translation is for reference only]
Privacy Policy
Privacy Policy Statement
Shenzhen Qianhai Mercantile Exchange Co., Ltd. (深圳前海聯合交易中心有限公司) (referred to as “QME”, “we”, “our” or “us” in this Privacy Policy Statement, as applicable) understands the responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the “Civil Code of the People’s Republic of China”, the “Cybersecurity Law of the People’s Republic of China”, the “Personal Information Protection Law of the People’s Republic of China” and other applicable laws and regulations (together, “Applicable Personal Data Protection Laws and Regulations”).
This Privacy Policy Statement applies to the QME website, QME system and QME WeChat official account. Any amendments to this Privacy Policy Statement will be published via the QME website or system etc. The updated version of the Privacy Policy Statement will take effect and replace the current version once published. If we make any major changes to this Privacy Policy Statement (e.g., changes to business functions, changes to cross-border transfer of personal data, changes to use of personal data), we will notify you in a prominent manner (including but not limited to posting a special notice on our website etc.). Regardless of whether we give you specific notice, you should regularly review our notices in relation to the collection and use of personal data, notification messages and agreements, rules and other related changes to any relevant content. You acknowledge and understand that, if you disagree with the updated content, you must immediately cease using the relevant services and cancel your user account and we will cease the collection of your relevant information.
We will use your personal data collected in accordance with this Privacy Policy Statement from time to time.
We will regularly review this Privacy Policy Statement and, for example, supplement with specific instructions, policies and terms.
Users of the QME website, QME system and QME WeChat official account shall be adults over eighteen (18) years of age. However, due to technical limitations, in certain circumstances, we are unable to verify the age of users. If you do not meet the age requirement set out above, please do not use the QME website or system nor submit any of your personal data.
If you have any questions regarding this Privacy Policy Statement, please contact us in accordance with the “Contact Us” section below.
What personal data do we collect and how do we collect it?
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Data directly submitted by or collected from you
1. Data collected when processing your application, subscription and registration to use our products / services and related account management: When you (including when you are representing your company, collectively referred to as “you”) register an account through the QME website or systems, you need to provide us with your name, gender, identification document type, identification document number, address, mobile phone number and email address.
Upon your authorisation, we will, through legal means, use your name and identification card number to check if you are on the List of Dishonest Persons Subject to Enforcement and the World-Check list. If you do not provide us with the aforementioned information, we cannot assess your eligibility and credit worthiness to determine whether we may provide you with the relevant services.
2. Video face-to-face account opening. You can, by scheduling a face-to-face video call, open an account, verify your identity, record the signing of account-opening documents, mail account-opening documents, and once QME verifies the above information, undergo the account-opening process. Accordingly, you need to give us permission to access your camera, microphone, photo album, files, photo-taking function, location, Bluetooth, phone status etc., and, through your device, provide us with information related to your facial images, voice, fingerprints, image, and geolocation etc., for us to verify your identity and provide you with the relevant face-to-face account-opening services.
3. Messages and communication. When you leave us a message on the QME website, we will collect your name, mobile phone number, email address, company name (optional), and message content.
4. Following the QME WeChat official account. When you follow the QME WeChat official account, we will collect your WeChat profile photo and user name.
5. Performing the functions of a regulated exchange. To perform our daily functions as a regulated exchange, we may, in accordance with applicable laws or QME’s rules, collect your name, gender, identification document type, identification document number, address, mobile phone number and email address.
6. Conducting research and statistical analysis. To provide you with better services, we will use your personal data, device information, your browsing history, and other actions taken during your use of the QME website or system to conduct data, financial and business research and conduct statistical analysis.
7. Fulfilling our legal obligations. We may also collect and process your name, gender, identification document type, identification document number, address, mobile phone number, email address, work qualifications, employment information and such information related to your employment records (such as previous employment details, relevant positions held and dates, major achievements, educational background, degrees or certificates obtained, date and issuing institutions and any other related awards or achievements) in accordance with applicable laws or regulations or as required by any regulatory authority with jurisdiction over us and/or their representatives.
8. Direct marketing. If you have given us your consent and have not subsequently withdrawn it, we may also use your name, mailing address, phone number and email address to send you promotional materials and conduct direct marketing activities in relation to QME’s financial and information services.
If you do not wish to receive our promotional or direct marketing materials, or you do not wish to receive certain categories of promotional materials or direct marketing materials, or you do not wish to receive such materials through certain channels, please contact us in accordance with the “Contact Us” section below. To ensure that we can promptly process your request, please provide your full name, email address, login name, and details of the products and/or services which you have subscribed to.
How do we process, share or transfer your personal data?
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Sharing with our affiliates for direct marketing
Subject to obtaining your consent, we will disclose your name, mailing address, phone number and email address to the Hong Kong Exchanges and Clearing Limited and its affiliated companies (together, “HKEX Group”) so that HKEX Group may deliver to you promotional materials, or conduct direct marketing activities in relation to HKEX’s financial and information services.
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Sharing personal data with third parties
In order to fulfil the purposes set out in this Privacy Policy Statement, your personal data may be disclosed to the following third parties:
1. HKEX Group (in Hong Kong or otherwise). Please click here for a list and further details of HKEX Group and its affiliated companies;
2. Agents, contractors or third party service providers who provide administrative, telecommunications, IT, payment, debt collection, information processing or other services to any member of HKEX Group in Hong Kong or elsewhere;
3. Other persons (subject to obtaining your separate consent at the time of data collection);
4. Subject to obtaining your consent, we may share your personal data (e.g., name, mobile phone number) with third parties related to the provision of our products and services (e.g., banks, warehouses). Please click here for a list and further details of such third parties;
5. We may disclose your personal data to government agencies, regulatory authorities, and law enforcement agencies in accordance with applicable laws and regulations, or upon the mandatory request of a competent government authority.
To achieve the above purposes, you consent to the transfer of your personal data outside of Mainland China.
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Disclosing your personal data for compliance with laws and regulations.
QME and other members of HKEX Group may keep, process, and/or disclose your personal data for compliance with applicable laws and regulations, or for compliance with court orders, summons or other legal processes (whether in China or otherwise), or for compliance with requests from government agencies, law enforcement agencies or other similar agencies (whether located in China or otherwise), or to fulfill our obligations as a regulated exchange. QME and other members of HKEX Group may need to disclose your personal data to perform our obligations under the agreement(s) with you, or to protect us or our employees’ rights, property or safety, or to carry out or perform our administrative functions.
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Company Restructuring
As we continue to develop our business, we may restructure our organisational structure or there may be a change of control or we may merge our business. In these circumstances, and subject to compliance with laws and regulations, your personal data may, in accordance with this Privacy Policy Statement, be transferred to third parties who continue to operate our business or provide similar services. These third parties may be located outside of China, and your personal data may be used outside of China for the purposes of such acquisition or restructuring.
How we store and transfer your personal data
We will store your personal data on servers located in Mainland China. We will retain your personal data for as long as necessary to fulfill the purposes of our processing, unless applicable laws require a longer retention period. Upon expiration of the retention period, your personal data will be deleted or anonymised. However, for the purposes of managing our global business and to improve our services, we will transfer your personal data outside China (for a list and further details of HKEX Group and its affiliated companies, please see the “Sharing personal data with third parties” section above). We will carry out all necessary procedures in accordance with laws and take all necessary measures to ensure that the data recipients meet the protection standards required by applicable laws and regulations.
How we protect your personal data
We will take all practicable measures to ensure the security of personal data, and prevent unauthorised or accidental access, deletion or other use of personal data.
However, you should be aware that, due to the open nature of the Internet, we cannot guarantee absolute security. We will continuously implement and update our management, technical, and physical security measures to ensure that your data is protected from unauthorised access, loss, destruction or alteration.
Rights over personal data
1. Access, correct or delete your personal data
According to relevant laws and regulations and regulatory requirements in the People’s Republic of China, you have the right to ascertain whether we possess your personal data, obtain a copy of such personal data, supplement and rectify any inaccurate personal data, and request us to notify you of the categories of personal data that we possess.
We will take all possible and appropriate technical measures to ensure that you could exercise the above rights. You may exercise your rights through the QME website or system, by mail and in writing etc. (please see “Contact Us” section below), unless otherwise provided by laws and regulations and/or this Privacy Policy Statement. You have the responsibility to update your relevant data in a timely manner. When accessing, updating or rectifying the above information, we may require you to verify your identity to ensure the security of your account.
If you are unable to correct personal data which you have provided to us by yourself, please contact us through any of the means listed in the “Contact Us” section below. We will take measures to make the relevant correction for you.
If your request is reasonable, we will not charge any fees in principle. However, for multiple and unreasonably excessive requests, we may charge a reasonable fee based on the administrative and actual costs of complying with your request to access your personal data.
2. Data portability
According to relevant laws and regulations and regulatory requirements in the People’s Republic of China, you may request us to transfer your personal data to a third party designated by you and who meets the criteria stipulated by the Cyberspace Administration of China.
3. Cancellation of your Account and deletion of personal data
If you deleted your account with us, or your relationship with us has ceased or is terminated, or in accordance with Applicable Personal Data Protection Laws and Regulations, you may, through the QME website or system, or by mail and in writing etc. (see “Contact Us” section below) request us to delete your personal data. We will reasonably and promptly delete or cease our processing of your personal data, but we may also retain relevant data as is reasonably necessary, including: for archival purposes; for use in any actual or potential dispute; for compliance with applicable laws and regulations, or upon the mandatory request of a competent government authority; for our performance of any agreement with you or for performance of our statutory functions, obligations, and responsibilities etc.
4. Withdrawal of consent
According to relevant laws and regulations and regulatory requirements in the People’s Republic of China, you have the right to withdraw your consent. You may withdraw your consent by changing the access permissions to disable our access to your device, or through the QME website or system, or by mail in writing etc. (please see “Contact Us” section below). After withdrawing your consent, we will no longer collect or process your personal data, unless otherwise required by laws and regulations and/or this Privacy Policy Statement.
Please note that your withdrawal of consent will not affect our processing and collection of your personal data based on your consent prior to your withdrawal of consent.
5. Restricting or objecting to our processing of your personal data
You have the right to restrict or object to the processing of your personal data, and we will provide you with a means to do so in accordance with applicable laws. Please contact us in accordance with the methods described above.
6. Our response to your request
If you request to exercise your data subject rights or request us to explain our rules for personal data processing activities, you may make your request in accordance with the contact methods listed in the “Contact Us” section below. We will make all reasonable efforts to fulfil your request in a timely manner. We will, after receiving your request and verifying your identity, respond to your request in the time limit prescribed by applicable laws and regulations (usually no longer than 15 working days).
Exceptional circumstances
In accordance with requirements under laws and regulations, we may not be able to respond to your request to access, rectify or delete your personal data, cancel your account or withdraw your consent if any of the following circumstances apply:
1. it is related to national security or national defence;
2. it is related to public safety, public health, or significant public interest;
3. it is related to criminal investigation, prosecution, judgment and execution of judgment;
4. there is sufficient evidence that you have acted in bad faith or abused your rights;
5. responding to your request will cause serious harm to the legitimate interest of you or another individual or organisation;
6. it involves trade secrets of QME; and
7. if otherwise required by laws and regulations.
We collect your data through automated technology
1. How we use cookies
When you access our website or system or use our information or services, you should be aware that our website and system uses cookies. Cookies are data files stored in your browser. When you access the QME website or system, the website or system will automatically install and use cookies on your browser. There are two types of cookies used by our website or system:
- Session Cookies: a type of cookies which is temporarily stored in your browser only when you access the QME website or system, and is used to obtain and store configuration information and manage our website or system, including “carrying” data as you browse different pages in our website or system, for example, so that you do not need to re-enter your information on each webpage. Session cookies are also used to compile anonymous statistics related to the use of QME.
- Persistent Cookies: a type of cookies that is retained in the browser for a relatively longer period of time, and is used to compile anonymous statistics about the use of the QME website or system, or to track and record user preferences.
Cookies used on the QME website or system do not include personal data. You may refuse to accept cookies in your browser by modifying the privacy settings in your browser or configuring your internet security software. However, this may prevent you from using or activating certain functions on the QME website or system.
2. In order to provide you with our products and services, we may also automatically collect the following information through cookies, web beacon or other means when you use the QME website or system:
1. Device or software information, such as your device model, operating system, version and device identification number, web browser or configuration information provided by other programs which you use to access our services, your IP address, the method, type and status of your network connection, network quality data, operation logs, and service logs.
2. Information searched for or browsed when using our services, such as the search terms you used, the url addresses of social media pages you visited, and other information and content which you browsed or requested when using our services.
3. Information related to your use of mobile applications (APP) and other software you have used, and information about your use of such mobile applications and software.
4. When using our video face-to-face account opening services, we need to access the relevant permissions from your device, including your camera, microphone, photo album, files, photo-taking function, location, Bluetooth, phone status etc., and you will, through your device, provide us with your facial images, voice, fingerprints, image, and geolocation etc. for us to verify your identity and provide you with the face-to-face account opening services.
Please note: If you do not provide us with your personal data (or personal data related to your agent) or agree to grant us access permission on your device to access the relevant functions, we may not be to provide you with information, products or services you requested.
3. Third-party code, plug-ins
In order to provide better services to you, we may collect your personal data through third-party code or SDK, to assist us in providing more comprehensive services to you. We will strive to control and secure the collection of your personal data in such process. In relation to the types of third-party code we use and data collected through such third-party code, please see the SDK information list for our corresponding services below:
| Means | Name of SDK | Purpose | Types of Data | Privacy Policy of the plug-in/SDK provider | SDK provider | Cross-border? |
| CTCS | netsignapi.jar, ISFJ_v2_0_139_16_BAISC_JDK15.jar, openBasicSDK-1.1.1.jar | Registration | Personal data (name, phone number) | https://aapw.nbcb.com.cn... | Bank of Ningbo | No |
Contact Us
Mailing address:
Legal, Compliance & Risk Management Department
Shenzhen Qianhai Mercantile Exchange Co., Ltd.
Room 801-05, Qianhai Chow Tai Fook Finance Tower (Phase 1),66 Hub Street,
Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China
Email: